At We Love Joe ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our AI answering service. It also informs you of your privacy rights and how the law protects you.

Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

Identity Data

First name, last name, username, or similar identifier.

Contact Data

Email address, telephone number, and business address.

Business Data

Information about your business such as business name, type, operating hours, and services.

Call Data

Recordings, transcripts, and summaries of calls handled by our AI receptionist.

Technical Data

Internet protocol (IP) address, browser type and version, time zone setting, operating system, and other device or connection data.

Usage Data

Information about how you use our website and services.

How We Use Your Information

We use your personal data only when permitted by law, and primarily for the following purposes:

• To provide and maintain our services, including monitoring performance and usage.

• To manage your account and customer relationship.

• To process payments, send confirmations, and manage billing.

• To communicate administrative updates (e.g., policy changes, feature updates).

• To provide customer support and respond to inquiries.

• To improve and personalize your experience.

• To send marketing and promotional communications (with your consent, where required).

  
  

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees, contractors, or partners who need it to perform their duties and are bound by confidentiality obligations.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting obligations. When data is no longer needed, it is securely deleted or anonymized.

Your Legal Rights

Depending on your jurisdiction, you may have the right to:

Request Access

Request access to your personal data.

Request Correction

Request correction of inaccurate or incomplete data.

Request Erasure

Request erasure of your personal data.

Object to Processing

Object to processing of your personal data.

Request Restriction

Request restriction of processing.

Third-Party Services and Data Sharing

We do not transfer or disclose your information to any third parties. Your Data collected from third parties like Google for booking meetings or send yourself notifications are not use beside this specific use case they have been collected for.

Microsoft/Google Services Integration

When you connect your Microsoft account to our services or Google account, we may access and process limited data necessary to provide scheduling and communication features.

Specifically:

• Microsoft Calendar: We access your calendar to check availability and manage appointment scheduling on your behalf.

• Google Calendar: We will use your data to provide you with the services you requested, such as email notification and booking appointment.

  We will not sell your data to third parties, but we may share it with our partners who help us provide our services.

How We Handle Third-Party Data

We handle all third-party data with the following principles:

• We only access the data necessary to deliver the requested functionality.

• We do not sell, rent, or share your Microsoft data with third parties.

• We do not use your Microsoft data for advertising.

• All Microsoft data is encrypted in transit and at rest.

• You can revoke access at any time through your Microsoft account settings.

Service Providers We Use

We work with trusted service providers who process certain data on our behalf to help deliver and support our services.

These include:

• Twilio – For phone call handling and SMS services.

• OpenAI – For AI-powered call answering and natural language processing.

• Stripe – For secure payment processing.

All providers are bound by strict confidentiality and data protection agreements and may only process data as required to perform their services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services following an update constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us